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Bosch has launched a customer service pilot project in Vienna
For drivers, inner city mobility poses challenges every day because of high traffic density, long traffic jams, and a limited number of parking spots. To reach customers flexibly, without stress, and with low emissions, Bosch Thermotechnology technicians now use e-cargo bikes. “Traffic in city centers continues to increase, and this puts our service technicians under time pressure,“ says Uwe Rohr, a customer service representative at Bosch Thermotechnology Austria. “This is why we sought a sustainable solution that would allow our technicians to move through dense city traffic easily, all the while taking the tools and materials they need with them. An e-cargo bike makes all of this possible.”
Manuel Tichy, customer service technician and one of four e-cargo bike riders
Specially produced e-bikes
Bosch had already initiated a successful pilot project with e-cargo bikes in Brussels in 2016. Customer service technicians in the Belgian capital can use bikes produced by the manufacturer Butchers & Bicycles. The electric bicycles feature a drive designed by Bosch and the Nyon navigation system, which Bosch developed especially for e-bikes. This enables technicians to get to their customer appointments quickly and safely. At the end of the test phase, Bosch is currently considering to expand the project to more Belgian cities.
With regard to the positive response in Brussels, Bosch also started a pilot project with e-cargo bikes in Austria’s capital Vienna in June 2018. Customer service technicians can use the bikes, which are made by the Dutch bicycle manufacturer Urban Arrow, voluntarily. The bike is equipped with a high-performance Bosch electric motor and two 500 Wh Bosch batteries. The transport box was specially made by Heavy Padels, a Vienna-based company. The cover’s sliding mechanism offers an extra storage space for tools, measuring devices, and replacement parts.
The e-bike fleet is being expanded in Austria
In the first few weeks since the project was launched, feedback has been very positive. “Everyone benefits from this model,“ says Uwe Rohr. “Customers are satisfied because they can get quick support. Associates are physically active, experience less time pressure, and are more motivated.” At the end of the test phase in Vienna, Bosch is planning to roll out the project in other cities in 2019.
More information on Bosch e-bikes can be found here.
Impressions of the pilot project in Brussels are given in this following video.
New research and development center being planned in Aveiro, Portugal
Bosch Thermotechnology is growing: in 2016, a second research and development center is set to open at its Aveiro location in northern Portugal. In the future, smart home applications for water heating and air conditioning will be developed here. It will be possible to control the internet-enabled building technology remotely. The center’s research activities will focus mainly on the topics of connectivity, low emissions, and energy efficiency. Bosch is investing around 25 million euros in expanding its Portuguese R&D capacity. Moreover, the company plans to hire some 150 engineers by 2020, almost doubling the number currently working in Aveiro.
In March 2015, the Portuguese minister of the economy António Pires de Lima laid the foundation stone for the new building. At the ceremony, which was also attended by 100 development engineers, he highlighted the important role that Bosch plays in Portugal. By creating jobs that call for special skills, the company contributes to keeping highly qualified professionals in the country. Bosch is one of Portugal’s biggest employers and a leading research and development company.
More information on Bosch Thermotechnology in Portugal can be found here
Stricter emissions limits for Germany starting in 2015
The cold winter days see homeowners using their tiled ovens or fireplaces as a pleasant, low CO2 source of heat. As a renewable resource, firewood has a much lower carbon footprint than natural gas. However, from January 2015, the owners of wood-burning stoves, ovens, and open fireplaces will also have to take other environmental requirements into account as the German Federal Emission Protection Directive for small and medium sized firing systems (1. BlmSchV) goes into effect.
The directive aims to encourage fireplace owners to upgrade or replace their ovens so that particle emissions in residential buildings are reduced. In this way, it supports the German federal government’s sustainable energy and climate protection policy. At the same time, it will prevent hazardous substances from being emitted as a result of wood burning.
The new rules apply especially to old systems that are at least 40 years old. If their particle emissions exceed the permissible limit of 0.15 grams per cubic meter and their carbon monoxide emissions are greater than four grams per cubic meter, the homeowners concerned can either upgrade or replace their ovens by the end of 2014. They can either buy a new system or have their old wood-burning stoves retrofitted with a particle filter, which costs between 600 and 1000 euros.
While modern ovens generally meet the new requirements, homeowners should inform themselves of emissions limits nonetheless before they opt for a tiled oven. This is because even newer models that do not comply with the new standard will have to be upgraded or replaced in the coming years.
Bosch fuel cell systems win the f-cell Award
Bosch Thermotechnology has been honored at this year’s f-cell Awards for its decentralized power and heat generation concepts. The Buderus Logapower FC10 energy system and the Junkers Cerapower FC10 home power plant recently received the award, which is presented by the state of Baden-Württemberg. By way of cogeneration, the honored fuel cell systems simultaneously generate power and heat, both for household heating systems and drinking water.
The two home power plants are characterized by their efficiency and versatility. “We designed the fuel cell systems in such a manner that they can easily be installed in existing heating systems in single- and semi-detached homes,” says Uwe Limbeck, head of product development for fuel cell systems at Bosch Thermotechnology.
Lower electricity costs and CO2 emissions thanks to modern technology
Fuel-cell devices operate at 700 degrees Celsius and achieve electrical efficiency of 45 percent. As a result, the electricity costs for a single-family or semi-detached home can be reduced by 25 to 40 percent with the help of a home power plant. At the same time, CO2 emissions can be reduced by up to 50 percent compared with conventional power and heat generation methods. The technology can thus be used to replaced outdated boilers, and this will contribute to the energy turnaround.
In developing its home power plants, Bosch aimed for a broad market launch from the very start. The innovative technology for decentralized power and heat generation will soon be supplying single-family and semi-detached houses with power and hot water. As part of the ene.field project, Bosch will be installing about 70 of these power-generating heating systems in a pilot phase in 2014. An official launch is planned for 2016.